Frequently Asked Questions
General Information & Getting Started
To view orders, sign in to TheGiftCardShop.com with your user ID and password, and view past orders under My Account. You can also click Track Orders and use your Email Address and Order Number.
The Gift Card Shop only sells eGift Cards currently.
For American Express® Gift Cards, you can shop for plastic cards at AmexGiftCard.com.
For Vanilla Visa® Gift Cards, you can shop for plastic cards at VanillaGift.com.
For Mastercard® Gift Cards, you can shop for plastic cards at MastercardGiftCard.com
Your expiration date is nine (9) years from the date of purchase for American Express, Vanilla Visa and Mastercard Gift Cards. This expiration date is listed on your account for your reference. Funds do not expire.
Most Retailer Gift Cards do not expire. Please refer to the specific Terms and Conditions found on the Retailer Gift Card product page for details.
Payment
You can purchase Gift Cards using Visa, Mastercard, American Express or Discover credit cards.
You can use Vanilla Visa Gift Cards on The Gift Card Shop. There is $1,000 per month limit on gift card exchanges on The Gift Card Shop.
Usage
For all eGift cards, click on the View and Print this Card button in the email confirmation. Once you are logged into your Virtual Account, you’ll be able to see the account number and other card details.
1. Be sure to know your balance before you shop. To use your Gift Card along with another form of payment, just tell the cashier how much you want to apply to each payment type. Please note, not all merchants allow split payment transactions, and some transaction types require a hold of up to 20% above the purchase amount. See your Cardholder Agreement for more information.
2. Swipe your Card and select Credit on the keypad. American Express, Vanilla Visa and Mastercard eGift Cards can be added to a digital wallet for in-store use.
1. Open the Wallet/App on your device.
2. Follow the on-screen instructions, including entering your card number manually or taking a picture of your plastic card.
For Retailer Gift Cards, present the gift card at time of purchase.
1. Make sure the balance of the Gift Card is more than the entire cost of the purchase, including taxes.
2. Please note: some transaction types require a hold of up to 20% above the purchase amount. See your Cardholder Agreement for more information.
3. Select ‘Credit’ or ‘Debit’ as the payment method (Do not select ‘Gift Card’)
4. In the Payment Method section, enter the card information as you would a credit or debit card.
5. In the Billing Address section, please fill in your name and address.
American Express, Vanilla Visa and Mastercard eGift Cards can be added to a digital wallet for in-store use.
1. Open the Wallet/App on your device.
2. Follow the on-screen instructions, including entering your card number manually or taking a picture of your plastic card.
If your Gift Card was purchased at TheGiftCardShop.com, in most cases, the Card is ready for use immediately.
Most Retailer Gift Cards can be used at the merchant’s retail locations and online at the retailer’s website. However, since every retailer is different, please refer to their specific terms and conditions found on each retailer’s product page prior to purchasing their card.
American Express, Vanilla Visa and MasterCard Gift Cards can be used for contactless payment via digital wallets: Apple Pay, Samsung Pay, and Google Pay.
American Express Gift Card
You can use your American Express Gift Card virtually anywhere American Express Cards are accepted within the United States and District of Columbia, except the Gift Card may not be used for recurring billing or at ATMs.
Vanilla Visa Gift Card
You can use your Vanilla Gift Card virtually anywhere Visa Cards are accepted within the United States and District of Columbia, except the Gift Card may not be used for recurring billing or at ATMs.
Mastercard Gift Card
You can use your Mastercard eGift Card virtually anywhere Mastercard Cards are accepted within the United States and District of Columbia, except the eGift Card may not be used for recurring billing or at ATMs.
No, we cannot transfer your funds onto a physical gift card.
Gift Cards cannot be used at ATMs nor can you get cash back from any of your purchases.
To check your balance, click on the View and Print this Card button in the email confirmation. Once you are logged into your Virtual Account, you’ll be able to see the available balance on the Gift Card.
Shipping & Delivery
Most Approved eGift orders are delivered within 1 hour but can take up to 24 hours.
Cancel Order
In the interest of processing your order as quickly as possible, once your order has been processed and you receive an order confirmation email, there is only a brief window of time where you will be able to cancel your order after it has been placed. We highly encourage you to review your cart and checkout details before checking out.
Once a Retailer Gift Card has been purchased, it is non-refundable.
Please call Customer Service at 1-833-942-7467 to get details about your canceled order.
You may be able to get a refund on your purchase. Terms and conditions apply. See Cardholder Agreement for details or call 1-833-942-7467 to find out how you can get a refund on your purchase.
Once a Retailer Gift Card has been purchased, it is non-refundable.
Security & Fees
Most Retailer Gift Cards do not have fees; however, there is a purchase fee for American Express, Visa and Mastercard Gift Cards.
Please contact The Gift Card Shop customer service for assistance at 1-833-942-7467 to obtain another order confirmation email.
If the recipient did not receive the eGift Card email, you can resend the email by going to TheGiftCardShop.com. Click Track Order and either log in or enter your email address used to order. Click My Orders under My Account. Once you’ve located the purchase, you can resend the email.
If the recipient did not receive the email due to an incorrect email address, you can update the email address by clicking the (CTA) on the Order Confirmation Email. Once you are logged in at eGift.TheGiftCardShop.com, you can then edit the recipient email address and resend. Please note, the email address on file with the order may not be the email address that is most current. Be prepared with the original recipient email address before calling customer service.
Some Gift Card retailers require a brief waiting period before funds are available in order to prevent fraud and ensure your funds are fully and safely loaded. Funds are typically available within twenty-four (24) hours. Please contact your Gift Card retailer for assistance if your funds are not available within twenty-four (24) hours.
Contact Us
If you have questions about a Gift Card already purchased, please contact The Gift Card Shop for assistance at 1-833-942-7467.
If you have questions about purchasing Gift Cards online: 1-833-942-7467.